FAQ

How can I contact you with questions about an item or order?

Please feel free to send us an email at hi@annajanegoods with any questions or concerns!  

 

What methods of payment do you accept?      

We happily accept payments via Paypal, credit cards, and debit cards.

 

What countries do you ship to?

At this time we ship all products to the U.S., and only certain products to Canada, the UK, and France. If an individual item is NOT available for international shipping it will be noted in the product description. If you are unsure, please contact us at hi@annajanegoods.com before purchasing. 

 

How should I care for my jewelry? 

Some of our products are plated (which will be stated in the product description), meaning they are coated with a thin layer of the metal color you see on top. Compared to gold and silver filled items, plated items are fairly strong and durable. However, the finish (gold or silver) on plated items can begin to chip and wear away over time.

To keep your jewelry looking pristine for years to come, keep away from harsh chemicals, clean with warm water and a soft cloth, and store in a satin or velvet pouch away from anything that might scratch.

 

What about shipping & returns?

Check out our Shipping & Returns Page for further information!